Experience

Professional Experience
Ascend Learning
2017-Present
DIRECTOR OF TRAINING

·       Developed a new digital training department at a startup technology company post-acquisition. Scaled training offerings to highly rated digital interactive e-learning, reducing Client Service department expenses by 21% for internal team training and onboarding.

·       Vetted and implemented a full Learning Management System across internal teams for onboarding.

·       Oversaw, managed, and coached a fully virtual, geographically diverse team of instructional designers and technical writers responsible for the design and development of digital training and enablement across 900,000 client users and 150 employee users.

·       Developed and implemented a full enablement strategy highlighting an internal onboarding plan, client onboarding plan, training products and services roadmap, and revenue plan.

·       Developed and implemented an internal onboarding university for client-facing service staff which resulted in a +200% increase in productivity within the first three months of hiring (when compared to productivity prior to the implementation of onboarding).

MedHub, Inc
2009-2017
SR. SOFTWARE DEVELOPER

·       Coached a team of six software developers, providing software platform training and guidance on team coding practices.

·       Developed and implemented a custom form-builder service which services graduate medical institutions in their institutional onboarding process.

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