Internal Onboarding

Learning Type: Blended

Redesigned: 2020

Learning/Organizational Outcome(s):
– Increase awareness of organizational goals and values.
– Ensure auxiliary software competency for each role.
– Increase domain (market) knowledge of Level 4 (according to rubric) within 1 year
– Increase internal product knowledge for client-facing teams to a Level 4 (according to rubric) within 6 months
– Complete the first year’s objectives and key results by the end of the onboarding process
– Obtain 3 skills certifications from LinkedIn Learning

Analysis:
– Learner characteristics – team members being new to the organization
– Many will also be unfamiliar with the various domains the products support
– All learners have access to the technology required to complete the learning.
– Performance context/characteristics – Knowledge used directly in the learner’s role.

Design:
– Modalities/Pedagogy: Instructor-led training, Case-based learning, Online learning/e-learning
– Tools: LMS, Collaboration tools, LinkedIn Learning
– Measures: Product knowledge
– Details:
1. Self-paced e-learning modules
2. Weekly Instructor-led training sessions to supplement the e-learning
3. Skills training through LinkedIn Learning
4. Monthly manager and mentor progress check-ins
5. Case-based learning sessions to simulate the working environment
6. Mentor assigned as a more senior member of the learner’s team. This mentor guides them through the onboarding process (along with the manager).

Development:
– Product training developed using:
1. Articulate 360 suite
2. Articulate Storyline 360
3. Techsmith Camtasia
4. Vyond
5. SurveyMonkey
– Internal communication plan developed in collaboration with Marketing Manager, Domain Consultants, and various team managers.
– Developed via agile content development process

Implementation:
– Implemented by team managers with support from training team

Evaluation:
– Level 1 measured via embedded survey
– Level 2 measured through embedded assessments
– Level 4 measured via productivity results